Online shopping is fun — until something doesn’t fit right or match your expectations. That’s where understanding the FashionNova return process becomes essential. Whether your outfit arrived in the wrong size, color, or style, knowing how to initiate a return or exchange can save time and stress.
In this guide, we’ll walk you through everything you need to know about FashionNova returns, including step-by-step instructions, refund options, exchange rules, and insider tips to make your experience smooth and hassle-free.
What Is the FashionNova Return Policy?
FashionNova’s return policy is designed to balance flexibility for customers with the fast pace of online fashion retail. While the brand doesn’t offer cash refunds, it allows returns for store credit, which can be used toward future purchases.
Key Points of the FashionNova Return Policy
- Return Window: Items must be returned within 30 days of the delivery date.
- Refund Type: Returns are eligible for FashionNova store credit only (no cash or bank refunds).
- Condition: Items must be unused, unwashed, and unworn, with all original tags and packaging intact.
- Non-Returnable Items: Accessories, undergarments, swimwear, beauty products, and final sale items are not eligible for return.
Always check your FashionNova account order page before starting a return to confirm eligibility.
How to Start a FashionNova Return – Step-by-Step Process
Returning an item to FashionNova is relatively simple if you follow the right steps. Here’s a breakdown of how to do it correctly:
Step 1: Log in to Your Account
Go to FashionNova’s Returns Portal and log in using your order number and email.
Step 2: Select the Item(s) You Want to Return
Choose the products you wish to return. The system will automatically check if each item qualifies for a return.
Step 3: Choose Your Return Method
- Mail-in Return: Print a prepaid return label provided by FashionNova and drop the package at your local USPS.
- Self-Ship Option: If you prefer, you can ship the items using your own courier at your expense.
Step 4: Pack the Items
Use the original packaging if possible. Include the return authorization slip or order summary.
Step 5: Track Your Return
Once your return has been received and inspected, FashionNova will email you confirming that store credit has been issued.
FashionNova Refunds – How They Work
Unlike some retailers, FashionNova does not issue refunds to your original payment method. Instead, approved returns are refunded in the form of FashionNova E-Gift Cards.
| Refund Type | Processing Time | Notes |
|---|---|---|
| FashionNova E-Gift Card | 5–7 business days after approval | Sent to your email |
| Shipping Fees | Non-refundable | Includes return postage cost |
| Damaged/Incorrect Items | Full refund via store credit | Must report within 7 days of delivery |
Pro Tip: Check your spam or promotions folder for your store credit email, as it can sometimes get filtered.
FashionNova Exchange Policy
FashionNova currently does not process direct exchanges. Instead, customers are encouraged to return their item(s) for store credit and then place a new order for the correct size or color.
Example Scenario:
- You bought a dress in size S, but it’s too small.
- Submit a return request via the portal.
- Once approved, use your store credit to reorder the same dress in size M.
While this process may seem inconvenient, it allows for faster turnaround and ensures items don’t go out of stock before an exchange is processed.
Common Reasons for FashionNova Returns
Many customers file returns for these common issues:
- Sizing errors (runs smaller or larger than expected)
- Color discrepancies (slight differences from online images)
- Wrong item received
- Quality concerns (damaged stitching, missing buttons, etc.)
If your item arrives defective or incorrect, contact FashionNova customer service within 7 days to resolve it. Include order details and clear photos for faster assistance.
How to Check the Status of Your FashionNova Return
After sending your item, tracking your return is simple.
To Track a Return:
- Visit the Returns Portal.
- Enter your return tracking number or order ID.
- Monitor the progress — from “In Transit” to “Return Approved.”
Alternatively, you can use USPS or your courier’s tracking link if you shipped it independently.
FashionNova Return Shipping Costs
- Prepaid Label Cost: A flat fee of $4.99 is deducted from your store credit when using the prepaid label.
- Free Returns: Not available for most items.
- Self-Shipped Returns: You cover shipping costs, but FashionNova won’t deduct additional fees.
If your return is due to a mistake by FashionNova (wrong or damaged item), return shipping is free, and you’ll receive full store credit once verified.
FashionNova Return Timeline – How Long Does It Take?
Here’s a general timeline for FashionNova returns:
| Stage | Duration |
|---|---|
| Processing return request | 1–2 business days |
| Shipping to FashionNova | 5–10 business days |
| Return inspection | 2–3 business days |
| Store credit issued | 5–7 business days after approval |
Estimated total: About 10–15 business days from start to finish.
Tips to Ensure a Successful FashionNova Return
- Keep all original tags and packaging.
- Do not wear, wash, or alter the items before returning.
- Submit returns within 30 days of the delivery date.
- Double-check eligibility on the return portal.
- Use FashionNova’s prepaid label for tracking security.
Following these guidelines helps prevent rejections and ensures you receive your store credit promptly.
FashionNova Return for International Orders
FashionNova accepts international returns, but the customer must cover all return shipping fees. Duties and taxes paid at checkout are non-refundable.
To return internationally:
- Use your country’s postal service or a global courier (DHL, FedEx, UPS).
- Include your return authorization form inside the parcel.
- Track your shipment to confirm delivery to FashionNova’s warehouse in California.
FAQs About FashionNova Returns
Q1: Does FashionNova offer full refunds?
A: No, FashionNova only provides store credit for returned items.
Q2: Can I return sale or clearance items?
A: Final sale items cannot be returned or exchanged under any circumstance.
Q3: What happens if my return is denied?
A: Denied returns are sent back to you at your own expense.
Q4: Can I return gifts or influencer PR items?
A: Only orders placed through your account are eligible for return. Gift items may require the original purchaser’s details.
Q5: How do I contact FashionNova for return issues?
A: Email help@fashionnova.com or use the contact form on their website for assistance.
Conclusion – Make Your FashionNova Return Stress-Free
The FashionNova return process is straightforward once you understand the rules and requirements. While refunds come as store credit, the brand ensures quick turnaround and fair processing — allowing you to shop again with confidence.
Whether it’s a size issue, style swap, or quality concern, FashionNova’s online return portal simplifies the experience. Just remember to act within 30 days, keep items in original condition, and track your shipment carefully.